Thermal hotel interior

Guest information

Stay rules without small print

Key conditions for arrival, payment, cancellation, documents and comfort on the property.

Key rules

What to know before arrival

Check-in from 15:00, check-out by 12:00

Standard check-out time is 12:00; check-in starts at 15:00.

Extra time

Extension of the stay is agreed with the administrator in advance.

Additional guest

Accommodation for an additional guest is agreed with the administrator when booking.

Children under 3

Children under 3 and children with disabilities are accommodated under the current hotel rules after document confirmation.

Early and late arrival

Early or late arrival conditions are confirmed by the administrator before check-in.

Prepayment and cancellation

Prepayment and cancellation terms are confirmed when booking.

Payment and documents

Clear order at check-in

Payment terms are confirmed at booking and check-in. If a guest cancels or changes the stay, the current cancellation rules agreed with the administrator apply.

Guest registration is completed using an identity document. Foreign citizens must provide a foreign passport, migration card and visa where required; all documents must be valid at the time of check-in.

Comfort and safety

Respect for rooms and shared spaces

Guests are asked to keep rooms and shared spaces clean. Damage to property is charged according to the price list approved by the administration.

Smoking is prohibited in rooms and common areas. In case of violation, the administration may withhold the cost of one night due to room downtime and additional dry cleaning.

Please notify the administrator 15 minutes before departure so the room can be accepted. The administration is not responsible for forgotten or lost belongings.

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